Cancellation, Postponement & Damage Protection

Charged at 10%

We all know that planning parties doesn’t always go to plan. In fact, sometimes it can go drastically off plan, and the party not even happen at all (for example a key person becomes unwell or the weather forecast is drastically against you). While this is rare, it does happen occasionally - even with the most careful planning, sometimes things will affect your hire that are outside of your control

For your peace of mind we offer a Cancellation or Postponement waiver. This is a fee you pay when you book your hire, a bit like the premium you pay for a flexible hotel booking, that allows you to cancel or change the date at the last minute. Whilst it is more money up front it will save you the financial stress of having to pay for event services you can't use and then having to pay again when you finally need them.

This waiver must be added to the hire at the time of booking and cannot be added at a later date.

Why are there extra costs if I have to cancel my event at short notice?

Once you're booked we will plan and reserve the resources to carry your hire out. This means planning for staff, vans, packing materials, any parking permits that need to be booked at either properties, additional services such as safety certification and anything else that's needed to ensure you have a stress-free, easy day. Cancelling a hire at short notice means that there's no guarantee a company can secure another booking in time to make use of these resources so we will incur a certain level of costs which you've committed to pay for. If you can't hold your event they will still incur these costs.

What could the costs be if I have to cancel or postpone my event at the last minute?

We use our own terms and conditions which set out our cancellation fees so you know what they are in advance. These set our rights to charge for cancellation or postponement as below:

• Cancellations by the customer at least 10 days before the hire. The customer can re-schedule their booking to another date within 12 months and any payment already made would carry forward to that new booking. If the customer chooses not to re-schedule, the initial payment (50% booking fee) would be lost but the rest of the payment would be refunded.
• Cancellations of any equipment by the customer less than 10 days before the hire but more than 3 days before it, due to any other reason. If the rain forecast criteria is not met or the booking is being cancelled or altered for any other reason, (50%) of the cancelled items would be lost. 50% of the cancelled items would be refunded.
• Cancellations by the customer less than 3 days before the hire. If the booking is cancelled for any reason less than 3 days before the hire, then there will be no refund of any part of the payment.

What does the cancellation and postponement waiver do to protect me from these charges?

If you take out this waiver you'll typically be entitled to cancel or reschedule once without incurring the charges above providing you notify us 24 hours the day before your event is due to start, giving you peace of mind that you're covered if anything should go wrong in the run up to your booking.

Here's an example if you cancelled 4 days before your event:

• Booking cost - £1000
• Cancellation or postponement charge - £500
• Total Cost to cancel without Waiver - £500

OR…

• Booking Cost - £1000
• Cost of Waiver - £100 (10% of the product costs before deductions)
• Total Cost of event with waiver - £1100
• Total Cost to cancel or postpone the order - £100 (the cost of the cancellation waiver)

Please note that at least 24hrs noticed is required to activate your cancellation protection.

*Remember these are our cancellation charges as an example

Damage protection:

Please note that the damage waiver is strictly for accidental damage and does not cover unlawful or intentional damage to the equipment or damage made by pets or barbecues. For this type of damage you would be liable to pay for repair or replacement compensation.

Mascot costume collection hires are exempt from this cover and require their own damage deposits.

Exclusions:

1. Unlawful or intentional damage to company equipment

2. Surface Type and Access: At the time of booking, we ask a series of questions about surface type and access to the erection site. It is vital that these questions are answered accurately to ensure a smooth delivery. If we come to your garden or venue and the surface type is different to what you have told us, for example you told us it was outdoors on grass and we get there and it is actually artificial grass or a hard surface such as concrete or slabs, this may mean that we are unable to set up safely and the hire cannot go ahead. If you have not told us about difficult entry such as over 6 stairs, sloped garden, narrow entry under 1m, excessive dog mess, dangerous objects or any other hazard then we may not be able to manoeuvre our equipment to the erection site and the hire may not be able to go ahead. In any of these circumstances, if you have not previously told us about them, there will be no refund given as it is the responsibility of the hirer to ensure that the site is suitable and safe for the use of an inflatable.