Cancellation, Postponement and Damage Protection Waiver
🛡️ Comprehensive Event Protection Policy
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Your Optional Booking Insurance – Available at a 10% Premium
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Event planning always carries financial risk. A sudden illness, an unexpected venue issue, or a severe shift in the British weather can instantly disrupt your plans.
Our Event Protection Policy acts just like a flexible travel insurance policy for your hire. By paying a small 10% premium upfront, you transfer all financial risk to us. If the unexpected happens, you are fully insulated from last-minute cancellation fees, postponement charges, and accidental damage liabilities.
Please note: This policy must be activated at the time of booking and cannot be added later.
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⚠️ Please Note: In the event of a successful cancellation claim under this policy, you will receive a full refund of your balance payments, minus the 10% protection premium paid to activate this cover. The protection premium is non-refundable as it covers the immediate protection and reservation of your assets from the moment of booking.
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📋 What Risks Are Covered?
This policy provides robust, dual-layered protection divided into two core areas:
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1. Cancellation & Postponement Cover
- Adverse & Unsafe Weather: Full protection if high winds, torrential rain, severe storms, or temperatures make it legally or operationally unsafe to set up your equipment.
- Critical Illness & Injury: Coverage if a key event organiser, guest of honor, or immediate family member falls ill or is injured, forcing a date change or cancellation.
- Emergency Disruption: Protection against sudden, unforeseen logistical crises outside your control that make hosting the event impossible.
2. Accidental Damage & Liability Shield
- Accidental Wear & Tear: Complete waiver of repair or replacement costs for any genuine, accidental damage that occurs to our equipment during your event.
⏱️ Policy Validity & Coverage Limits
- The 24-Hour Cutoff: To trigger a cancellation or postponement claim under this policy, you must notify us at least 24 hours prior to your scheduled event start time. Claims made within 24 hours of the event are not covered, and standard cancellation fees will apply.
- Internal Hire Cover Only: This policy strictly covers the financial payments made directly to us for our equipment and services. It is not general event insurance and does not provide indemnity or cover for costs, deposits, or losses incurred with other external vendors (such as caterers, venues, entertainers, or decorators).
📉 The Financial Risk of Going Uninsured
When you secure a date, we immediately allocate assets, lock in delivery vehicles, schedule trained event staff, and reject other potential bookings.
If you choose to decline this policy and have to cancel or postpone at the last minute, you remain fully liable for these fixed operational costs under our
standard terms. Buying this 10% policy completely eliminates that out-of-pocket risk—ensuring you never have to pay twice for an event you couldn't hold.
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🚫 Policy Exclusions
To keep premiums low and fair for all clients, this protection policy strictly excludes:
- Site Misrepresentation & Access Hazards: You are responsible for providing accurate setup details. If our team arrives and cannot safely install the equipment due to unverified surfaces (e.g., concrete instead of grass), steep slopes, narrow entry points (under 1m), hidden steps, or local hazards, the policy is void and no refund will be issued.
- Negligent or Intentional Damage: Damage resulting from barbecues/open flames, pets, or deliberate misuse is not insured. You will be billed directly for any required repairs or replacements.
- Mascot Costume Hires: Mascot collections are entirely excluded from this policy and require an independent, dedicated damage deposit.